Our Services
We are happy to discuss any needs you may have for your assets
and tailor a service that meets your demands. Here is an overview
of what we usually provide for our clients: –
SERVICE CHARGE
• Preparation of the annual service charge budget, working
closely alongside the centre management teams
• Focus to maintain and reduce where possible the service
charge budgets, with no loss to standards or delivery of
service, to maximise efficiency to ensure value for money
for all parties involved
• Full communication of the service charge budget to tenants
including a transparent breakdown of all costings, clearly
explaining every aspect and transparency of the spends
• Ongoing closely working with the centre management
teams to ensure the budget is being carefully stuck to, with
no overspends
ACCOUNTING
• Full accounts function for each property, paying employee’s,
invoices, and VAT returns
• Issuing of invoices each quarter for service charge and rent
• Oversee insurance and cost reappointment to all areas and
parties
• Comprehensive arrears management programme to
maximise cashflow and minimise debtors, working closely
with tenants
OPERATIONS / MAINTENANCE
• Managing all aspects of the onsite teams
• Conducting regular Compliance and Health & Safety
checks, ensuring all is up to date
• Working with tenants around all aspects of Health & Safety,
ensuring each unit is up to date and compliant with H&S
regulation and insurer’s requirements
• Oversee all planned and reactive maintenance, ensure
each site is functioning to required industry standards
BUSINESS ASPECTS
• Building close relationships and improve communication
with every tenant so they feel valued rather than just
engaging with them when the landlord needs something,
to improve tenant retention
• Comprehensive reporting back to landlords on a weekly
basis in a standardised agreed format, or as frequently as
requested by the client
• Working with multi agencies to try and find new tenants and
solutions to extract as much revenue from the asset and
reduce unoccupancy rates
• Working towards creative and dynamic solutions for
unoccupied spaces
• Working with media teams to help the centres progress
forward
ASSET MANAGEMENT
• Working alongside your preferred
asset manager (if applicable) to
agree short term and long term
plans for each site
• Work closely with both national and
local agents to find new tenants for
vacant units
• Be creative and strategic to minimise
costs by finding solutions for vacant
units
